Setup TrixBox (Asterisk) to accept dialling from MS Outlook 2010

You can use Microsoft Outlook built in dialling functionality to dial numbers from Outlook contacts list via Asterisk Server.

Server Setup

1. Ensure Asterisk Manager Interface (AMI) is enabled
   Open /etc/asterisk/manager.conf
   and make sure following lines are present (if not add them):
   [general]
   enabled = yes
   port = 5038
   bindaddr = 0.0.0.0
2. And AMI account
   Open /etc/asterisk/manager_custom.conf
   And add:
   [activa]
   secret = Password
   deny=0.0.0.0/0.0.0.0
   permit=192.168.1.0/255.255.55.0
   read = system,call,log,verbose,command,agent,user
   write = system,call,log,verbose,command,agent,user
   Where:
   192.168.1.0/255.255.55.0 - Your network subnet
3. Reboot asterisk
   restart gracefully

Client setup

1. Download and install Activa TSP (Asterisk TAPI Service Provider). For latest version check here.
2. Configure Activa TSP
   Control Panel > Phone and Modem > Advanced > Activa TSP for Asterisk > Configure
   
   Line DN: 751 (Client Extension)
   Caller ID Name: Outlook (Appears on VOIP phone screen when Outlook initiates call)
   Outgoing: from-internal (dialplan context)
   Agent: from-internal (dialplan context)
   Host IP: 192.168.1.15 (Asterisk PBX server IP)
   Port: 5038 (as in manager_custom.conf file)
   User: activa (as in manager_custom.conf file)
   Password: Password (as in manager_custom.conf file)
   
   
3. Restart Outlook
   

Make a call

Open an Outlook contact > More > Call > Start Call
Clients VOIP phone will ring and once picked up the Outlook contact's number will be dialled.Outlook New New Call dialog must be kept open during the call.

You can add Call icon to Outlook Quick Access Toolbar to make command more easily accessible.

The process was tested with following setup:

Server
TrixBox v2.6
Astersik 1.4
Client
Windows 7 Pro 32bit
Microsoft Office Outlook 2010
Activa TSP 1.8.4