Cloud

Office 365 Compliance Content Search - You can't preview search results...

Issue

Office 365 global administrator can set up and run a content search in Office 365 Compliance Admin centre, but can't preview or download the search results. The following error is displayed when trying to preview the results:

You can't preview search results because you're not assigned the Preview role. If you're a member of the Organization Management role group, you can go to the Permissions page and add yourself as a member of the eDiscovery Manager role group. Otherwise, contact your admin.

Office 365 - The command you tried to run isn't currently allowed in your organization

Issue

Trying to update the default Anti-spam inbound policy in Office 365 Security Admin Centre (Defender). The following error message is displayed when trying to save changes:

Client Error
The command you tried to run isn't currently allowed in your organization. To run this command, you first need to run the command: Enable-OrganizationCustomization.

Can't access SharePoint site - ERR_INVALID_RESPONSE

Issue

One of the Sharepoint sites hosted on Office 365 suddenly became unavailable. When browsing to the site in Microsoft Edge, the following error is displayed:

Hmmm... can't reach this page
It looks like the webpage at https://company-name.sharepoint.com/sites/Sales might be having issues or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE

Office 365 - disappearing incoming emails (sent to quarantine)

Issue

Users reporting that some incoming emails sent to their Office 365 mailboxes never reach them and don't even appear in Junk Mail folders.

Resolution

A quick Office 365 message trace revealed that emails in question were sent to Office 365 Quarantine.

The quarantine can be accessed here and an admin can preview, download, or release the quarantined messages. As the screenshot below shows, the emails were sent to quarantine instead of the user's Junk Mail folder, because Office 365 Anti-Spam Policy identified them as High Confidence Phish (which was incorrect, the emails were completely legitimate text emails containing a single job sheet type PDF attachment).