Microsoft 365 IMAP account doesn't accept the password
Microsoft Office 365 email account configured via IMAP (basic authentication) no longer works. It keeps asking for a password and doesn't accept it.
This behaviour is expected. As of 2024, Microsoft 365 no longer accepts basic authentication for IMAP (it can still be enabled for SMTP). To resolve the issue either use the native Exchange protocol, or an IMAP email client that supports the modern OAuth authentication method (i.e. Thunderbird).
January 2024
Migrate from GoDaddy Office 365 to Microsoft 365
Migrating from Godaddy's Office 365 email subscription to Microsoft 365 is a bit more complicated than a normal email system migration. This is because both systems are hosted by Microsoft and you can't do certain things you would normally do during the migration, i.e. setting up the same domains on the Microsoft 365 account while the old one is still operating. Another issue is that Godaddy doesn't give you full access to the underlying Office 365 admin portal and by default hides the Global Administrator account.
Below is an unofficial guide I successfully used to migrate a few of my clients from Godaddy to a new Microsoft 365 tenant. This is only feasible for smaller companies that don't have lots of users and data. A very similar process can be used to untangle underlying Office 365 from Godaddy and keep using the same Microsoft tenant without Godaddy's involvement. This has a couple of drawbacks, such as SharePoint site URLs looking weird, etc. but it may be a better option for larger companies.
In this case, however, we'll be migrating from Godaddy to a brand-new Microsoft 365 tenant. Needless to say, use this at your own risk and have a proper backup before you proceed. I can't guarantee that this will work in the future. If it doubt, speak to Godaddy and Microsoft.
Find Microsoft 365 Users MFA Status
To quickly find whether individual users have MFA (Multi-Factor Authentication) configured:
- Log in to Microsoft Office 365 Admin Portal > All admin centres > Microsoft Entra (or just go there directly: https://entra.microsoft.com)
- Identity > Users > All Users > [click on a user] > Authentication Methods.
- If at the top you see the message shown below, switch to the new experience.
- If the user has MFA enabled, it will look something like this:
Re-enable Clutter functionality in Microsoft Office 365 Mailbox
I was under the impression that Microsoft killed "Clutter" and replaced it with "Focused Inbox" a long time ago, but it appears that it is still possible to enable "Clutter" from PowerShell. "Clutter" has an advantage over "Focused Inbox" in that it is not tied to Outlook and works within all email clients.
To enable "Cutter" run:
Set-Clutter -Identity <username> -Enable $true
Read more: Re-enable Clutter functionality in Microsoft Office 365 Mailbox
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