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Sysadmin Tips

bootrec /FixBoot - Element Not Found

Issue

A PC with two hard drives no longer boots. A secondary (data only) hard drive failed, but it seems that the drive contained the Windows boot record. Booted from Windows 10 installation media and tried to fix the boot records via command prompt:

  • bootrec.exe /fixmbr
  • bootrec.exe /fixboot
  • bootrec.exe /rebuildbcd

The first command succeeded, but the other two failed with error: Element Not Found

Read more: bootrec /FixBoot - Element Not Found

Can't uninstall Adobe Creative Cloud Applications

Issue

Cannot uninstall Adobe Creative Cloud Applications and the Creative Cloud Desktop itself. Creative Cloud Desktop uninstall fails with the following error:

Creative Cloud Desktop Uninstaller Error

Creative Cloud Desktop Uninstaller
Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

Trying to uninstall any of the Creative Cloud applications (Photoshop, Bridge, Acrobat, etc.) brings Adobe Creative Cloud Sign-in window. The issue is that the user doesn't have an Adobe account and the software was installed by a previous PC user.

Adobe Creative Cloud Sign-in

Read more: Can't uninstall Adobe Creative Cloud Applications

Scan from Epson ET-4850 Printer to a PC

Epson ET-4850

I was recently setting up Epson ET-4850 EcoTank Printer/Scanner and found that it cannot scan directly to a network share on a PC or a NAS device. This is quite disappointing as the printer is quite expensive and in my experience scanning to a network share is normally the most reliable method when it's properly set up.

One workaround is to set up scanning to a OneDrive folder via EpsonConnect. Obviously, this relies on the Internet connection and Epson services being available. Another option is scanning to a PC via Epson Scan software. There is also the WSD method, but I didn't go there...

To scan using Epson ET-4850 when the scan is initiated from a PC, all you need is Epson Scan 2 software that can be downloaded from the Epson Support website.

Epson ET-4850 Screen

However, if you want to initiate the scan from the printer itself (Scan > Computer), you need three different software packages:

  • Epson Scan 2
  • Epson Event Manager
  • Epson Smart Scan

Epson Scan 2  and Epson Event Manager can be downloaded from the same Epson Support page. For some reason, it doesn't contain Epson Smart Scan, which can be downloaded from here.

Read more: Scan from Epson ET-4850 Printer to a PC

Outlook stops updating shared mailbox folders

Issue

All shared mailboxes attached to a users' Office 365 Exchange account suddenly stopped updating in Outlook. The user can still send emails via shared mailboxes, but can't see the email they just sent in the in sent items folder. Also, no new emails show up in Inbox. The user's own mailbox is working fine.

Read more: Outlook stops updating shared mailbox folders

  1. Invalid Microsoft Office 2016 license overrides Office 2019
  2. L2TP/IPsec stopped working in Windows 11 / Windows 10
  3. Blue Sherpa application doesn't detect Yeti Nano microphone
  4. Multiple RDP (Remote Desktop) sessions in Windows 11
  5. Can't connect to VPN - A connection to the remote computer could not be established
  6. Hyper-V Windows cannot find the Microsoft Software Licence Terms
  7. Users cannot modify shared calendar Color Categories
  8. MS Outlook - Cannot expand the folder
  9. Can't install TeamViewer - already installed on this computer...
  10. Dell Inspiron - no sound. This device cannot start

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