Can't uninstall Adobe Creative Cloud Applications

Issue

Cannot uninstall Adobe Creative Cloud Applications and the Creative Cloud Desktop itself. Creative Cloud Desktop uninstall fails with the following error:

Creative Cloud Desktop Uninstaller
Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

Trying to uninstall any of the Creative Cloud applications (Photoshop, Bridge, Acrobat, etc.) brings Adobe Creative Cloud Sign-in window. The issue is that the user doesn't have an Adobe account and the software was installed by a previous PC user.

Read more: Can't uninstall Adobe Creative Cloud Applications

Scan from Epson ET-4850 Printer to a PC

I was recently setting up Epson ET-4850 EcoTank Printer/Scanner and found that it cannot scan directly to a network share on a PC or a NAS device. This is quite disappointing as the printer is quite expensive and in my experience scanning to a network share is normally the most reliable method when it's properly set up.

One workaround is to set up scanning to a OneDrive folder via EpsonConnect. Obviously, this relies on the Internet connection and Epson services being available. Another option is scanning to a PC via Epson Scan software. There is also the WSD method, but I didn't go there...

To scan using Epson ET-4850 when the scan is initiated from a PC, all you need is Epson Scan 2 software that can be downloaded from the Epson Support website.

However, if you want to initiate the scan from the printer itself (Scan > Computer), you need three different software packages:

• Epson Scan 2
• Epson Event Manager
• Epson Smart Scan

Epson Scan 2  and Epson Event Manager can be downloaded from the same Epson Support page. For some reason, it doesn't contain Epson Smart Scan, which can be downloaded from here.

Read more: Scan from Epson ET-4850 Printer to a PC

Outlook stops updating shared mailbox folders

Issue

All shared mailboxes attached to a users' Office 365 Exchange account suddenly stopped updating in Outlook. The user can still send emails via shared mailboxes, but can't see the email they just sent in the in sent items folder. Also, no new emails show up in Inbox. The user's own mailbox is working fine.

Read more: Outlook stops updating shared mailbox folders

Invalid Microsoft Office 2016 license overrides Office 2019

Issue

A Windows 10 PC has Microsoft Office 2016 installed that was activated with some sort of corporate/business license. The license is no longer valid and occasionally throws warnings about possible software counterfeiting.

A user has a valid MS Office 2019 Home and Business license. After uninstalling MS Office 2016 and installing Office 2019, nothing seemingly changes - MS Office still appears as Office 2016 activated with the same invalid corporate license, even though Apps in Windows Settings and Control Panel correctly shows that Office 2019 is installed.

Read more: Invalid Microsoft Office 2016 license overrides Office 2019