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Category: Windows

  • Office 365 – cannot send as shared mailboxes from Outlook

    Issue Some users started having issues sending emails from newly created Office 365 shared mailboxes. Users were added as shared mailbox members using Office 365 Admin centre. The shared mailbox would be automatically mapped in their MS Outlook 2016 as expected, but when users tried to send an email from the shared mailbox email address…

  • Fix Missing “New Word Document” Entry in Right Click Context Menu

    Issue Right click > New Windows context menu doesn’t display New Word Document option. Repairing MS Office installation doesn’t fix the issue.

  • Remote Desktop Connection – An Authentication Error Has Occurred

    Issue Cannot connect to Windows Sever 2016 machines (Hyper-V VMs) via Remote Desktop. The same error occurs when trying to connect locally via Hyper-V Manager. Remote Desktop ConnectionAn authentication error has occurred.The function requested is not supportedRemote Computer: <Computer Name>This could be due to CredSSP encryption oracle remediation.For more Information, see https://go.microsoft.com/fwlink/?linkid=866660

  • Windows XP mode prompts for XPMUser password

    Issue Windows XP Mode VM running inside Windows 7 Pro laptop started prompting for XPMUser account password. This is the default XP Mode Virtual Machine account that is configured during initial XP Mode setup. User didn’t know what the password was.

  • Event ID 17: WHEA-Logger – A corrected hardware error has occurred.

    Issue Windows 10 on Dell Latitude laptop logs following warnings in Systems Logs every few seconds: Log name: SystemSource: WHEA-LoggerEvent ID: 17Description:A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)

  • Disable MS Outlook Junk Mail filtering via Group Policy

    To disable Junk Mail feature in Outlook 2010 add following registry entry on client computers via Group Policy (User Configuration > Preferences > Windows Settings > Registry) Action: Update Five: HKEY_CURRENT_USER Key Path: Software\Policies\Microsoft\Office\14.0\Outlook Value Name: DisableAntiSpam Value Type: REG_DWORD Value Data: 1

  • Disable “Could not reconnect all network drives” message

    Issue Every time Windows 10 laptop boots while not connected to the office network a warning pop-up is displayed. Could not reconnect all network drives.Click here to check the status of your network drives.Windows Explorer

  • Windows Server L2TP VPN clients can’t browse Internet

    Issue VPN Clients connected to Windows Server 2016 L2TP/IPsec VPN tunnel cannot browse Internet. Some websites load partially, some don’t load at all, and very few load normally. Browsing internal network works fine. DNS also functions with no issues.

  • Setup L2TP / IPSec VPN on Windows Server 2016

    Following tutorial shows how to setup Windows Server 2016 (single NIC, behind NAT/Firewall) as a L2TP / IPSec VPN Server. Install Remote Access Role Open Server Manager > Manage > Add Roles and Features and add Remote Access role. On Role Services screen choose only DirectAccess and VPN (RAS).

  • Cannot delete legacy mailbox on Exchange 2010 – Access is Denied

    Issue Some mailboxes on Microsoft Exchange 2010 cannot be deleted via Exchange Management Console. Following error is displayed: Active Directory operation failed on <domain controller>. This error is not retriable. Additional information: Access is Denied. Active directory response: 00000005: SecErr: DSID-033520B4, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 The affected mailboxes seem to be those that were…

  • Hikvision IVMS-4200 – Stream is Encrypted

    Issue Hikvision DS-7600 CCTV system remote access via IVMS-4200 software fails with following error: … stream is encrypted. Please go to the Modify Camera interface to set the Encryption Key and restart live view.

  • Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations (V-79-57344-38747)

    Issue Backup Exec Server 16 (V-Ray Edition), running on Windows Server 2008R2 logs following warning after backing up Windows Server 2016 Domain Controller: V-79-57344-38747 – Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations. Therefore you will be unable to perform GRT-enabled restores of Microsoft Active Directory data from…