If you are having problems with Firefox one of the first things to try is starting Firefox in safe mode without add-ons as one of them could be causing your problems.
Firefox safe mode prompt

Option 1:

  • Make sure Firefox is not running
  • Hold SHIFT key and double click on the Firefox shortcut on your desktop or in Program Menu

Option 2:

  • Make sure Firefox is not running
  • Start > Run type firefox -safe-mode and press OK


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