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Category: Windows

  • Blue Sherpa application doesn’t detect Yeti Nano microphone

    Issue Blue Sherpa application cannot detect plugged in USB Yeti Nano microphone. The following message is displayed. oh no!It appears that you don’t have any devices connected. If you do have a device connected and it’s not showing up, please unplug the device, and plug it back in. Unplugging and re-plugging the devices, restarting the…

  • Multiple RDP (Remote Desktop) sessions in Windows 11

    To enable concurrent Remote Desktop (RDP) sessions in Windows 11, you need to make a small change to termsrv.dll file. The file is located in C:\Windows\System32 folder. Before modifying termsrv.dll for the first time, you need to take ownership and assign yourself full access permissions. You also need to stop the Remote Desktop service (TermService). DLL files can be modified using any HEX…

  • Can’t connect to VPN – A connection to the remote computer could not be established

    Issue After moving to a different WiFi network, a user can no longer connect to L2TP/IPsec VPN using built-in Windows 10 VPN client. It looks like connection gets established, but instead of saying “Connected”, the following error message is displayed: Can’t connect to VPNA connection to the remote computer could not be established. You might need…

  • Hyper-V Windows cannot find the Microsoft Software Licence Terms

    Issue Trying to install Windows 10 Pro VM on Windows 11 Hyper-V host. Setup fails with the following error: The installation was cancelledAny changes made to your computer won’t be saved.Windows cannot find the Microsoft Software Licence Terms. Make sure the installation sources are valid and restart the installation.

  • Users cannot modify shared calendar Color Categories

    Issue Office 365 / Exchange Online users cannot rename, edit, or add new colour categories for shared calendars even when they have full editor permissions. All edit options are greyed out.

  • MS Outlook – Cannot expand the folder

    Issue After adding a secondary email account in Outlook, its folders cannot be expanded. The following error is displayed: Microsoft OutlookCannot expand the folder All accounts in Outlook are Office 365 / Exchange Online. Creating a new user profile and clearing cached credentials didn’t work.

  • Disable Windows 10 News and Interests via Group Policy

    Microsoft started adding News and Interests feature to Windows 10 PCs around April 2021. This can be disabled on individual PCs by right-clicking on the taskbar and navigating to News and interests > Turn Off. To disable News and Interests in the Active Directory environment you can use Group Policy: Computer Configuration > Policies > Administrative Templates…

  • Can’t install TeamViewer – already installed on this computer…

    Issue TeamViewer v15 Host (.exe version) was installed on a PC that already had a TeamViewer v14 Host (.msi) version installed. The installation completed successfully, but it didn’t remove TeamViewer v14 .msi Host from the programs list. Trying to uninstall TeamViewer from there, not only removed v14 entry, but also partially removed and completely broken…

  • Media Portal HTPC doesn’t enter sleep on its own

    Issue A Windows 7 Media PC (HTPC) with Plex and Media Portal TV servers installed never enters sleep on its own. It can be put to sleep manually via Start Menu (if no TV is being recorded or streamed), but it never enters sleep automatically according to the Windows Power Plan sleep schedule.

  • Dell Inspiron – no sound. This device cannot start

    Issue Dell Inspiron 5491 laptop suddenly lost all sound capability. Neither speakers nor the microphone work and Windows reports that there are no sound devices detected. Looking into Device Manager,  I found that the Intel Smart Sound Technology OED device was listed with an error status. Intel(R) Smart Sound Technology (Intel(R) SST) OEDDevice type: System…

  • QuickBooks service started and then stopped

    Issue QuickBooks multi-user access stopped working across the network. Following error pops up when opening QuickBooks Pro 2021 on a client computer. Problem with multi-user hosting setupError code: H202This company file is on another computer, and QuickBooks needs some help connecting. Here’s how to fix this problem:On the computer where the company file is located, open…

  • Nitro PDF creates empty debug.log files

    Issue Every time when opening a PDF document in Nitro PDF Editor, an empty debug.log text file is created in the same directory.