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Category: Windows

  • Merge Adobe Acrobat Reader .msi and .msp files for GPO deployment

    Adobe now distributes Adobe Reader updates as .msp files which makes it somewhat more difficult to deploy via Group Policy. Below instructions show how to merge .msi and .msp files so that the application could be deployed via Group Policy. This example is for Adobe Acrobat Reader DC, but the same process should work for other software as…

  • Remote Desktop – The Local Security Authority cannot be contacted

    Remote Desktop (RDP) connection to Windows 7 computer (from Windows 10 RDP client) fails with the following error: Remote Desktop ConnectionAn authentication error has occurred.The Local Security Authority cannot be contacted. Remote computer: xx.xx.xx.xxThis could be due to an expired password.Please update your password if it has expired.For assistance, contact your administrator or technical support.

  • Windows 10 – speakers, microphone, and camera stopped working

    Issue Speakers, microphone, and the camera suddenly stopped working in all apps on Acer Swift laptop running Windows 10 Home. Devices also not seen by Windows built-in apps and settings, but present in Device Manager. Reinstalling devices in device manager doesn’t help. Windows Privacy settings is not an issue. Rebooting laptop doesn’t help either. Windows Audio…

  • The Spotify program file has become damaged. Maybe it has been infected by a virus

    Issue Trying to run Spotify on Windows 10 desktop produces following error: The Spotify program file has become damaged. Maybe it has been infected by a virus.Please download Spotify again from https://www.spotify.com Trying to uninstall Spotify produces the same error.  Resolution The issue seems to have been caused by a pending Spotify update combined by Windows…

  • [Microsoft] [ODBC SQL Server Driver] [SQL Server] Login failed for user…

    Issue Web application fails to connect to MS SQL Server 2017 Express with following error: -2147217843 – [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user ‘sql_user’.

  • Microsoft Visio 2016 takes long time to open

    Issue Microsoft Visio 2016 takes 10-20 seconds to open any diagram. The Visio itself opens quickly, but loading any diagram takes much longer than it should.

  • Cannot uninstall Sophos Management Server

    Issue Cannot uninstall Sophos Enterprise Console Management Server component. All others components were successfully removed, but Management Server refuses to go away. Uninstaller progresses almost all the way, but at the end it rolls itself back and Management Server stays installed along with bunch of Sophos services.

  • Veritas DLO – Install Agents and Maintenance Services greyed out

    Issue Veritas Desktop and Laptop Option (DLO) backup utility has option “Install Agents and Maintenance Service on Remote Computers” greyed out. Resolution To resolve the issue right click on Veritas DLO Console shortcut and click on Run as Administrator. This only needs to be done once. Veritas Desktop and Laptop Option 9.2Windows Server 2008R2

  • Bitlocker – encryption key cannot be obtained from the trusted platform module (TPM)

    Issue Enabling Bitlocker encryption on the system drive in Windows Server 2016 fails with following error: Bitlocker Drive EncryptionBitLocker could not be enabledThe BitLocker encryption key cannot be obtained from the Trusted Platform Module (TPM)C: was not encrypted

  • Virtual machine could not be started because the hypervisor is not running

    Issue Cannot launch any virtual machines on a Hyper-V host server (Windows Server 2016 Standard). Following error message is displayed when trying to start a VM: Hyper-V ManagerAn error occurred while attempting to start the selected virtual machine(s).<VM-NAME> failed to start.Virtual machine could not be started because the hypervisor is not running.

  • Google Picasa 3 maps module no longer works (object error)

    Issue The places sidebar stopped working in Google Picasa 3. The following error is displayed instead of a map: [object Error]You are using a browser that is not supported by the Google Maps JavaScript API. Consider changing your browser. Update 01/2025 A few months after the last update, the map stopped working again. If you…

  • Outlook 2016 keeps prompting for Office 365 password

    Issue After Office 365 password change Microsoft Outlook 2016 (Office 365 version) keeps popping up password prompt every few minutes even though correct password is entered. Deleting and re-creating Outlook profile and clearing all MS Office related password from Windows Credential Manager didn’t help.