MS Outlook - Cannot expand the folder

Issue

After adding a secondary email account in Outlook, its folders cannot be expanded. The following error is displayed:

Cannot expand the folder

Microsoft Outlook
Cannot expand the folder

All accounts in Outlook are Office 365 / Exchange Online. Creating a new user profile and clearing cached credentials didn't work.

Resolution

The issue was resolved by running a Quick Repair on MS Office installation.

0990 ms outlook cannot expand the folder 2

November 2021
Microsoft 365 Apps for business (16.0.14) 
Windows 10 Pro

 

 

Newsletter

Subscribe to receive occasional updates on new posts.
Your email will not be used for any other purpose and you can unsubscribe at any time.
Please wait