After changing Office 365 primary email (and user login) some users started having issues with OneDrive. Login with the new username is successful, but after a few seconds of "thinking" OneDrive shows an error:

Your OneDrive has not been setup

Your OneDrive has not been setup
For help, contact your IT department. (Error Code: 0x8004e4f1)




For some users, re-installing OneDrive fixed the issue. For others I had to do the following:

  • Uninstall OneDrive
  • Delete registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive
  • Reinstall OneDrive
  • Open the user's OneDrive in a web browser.
  • Go to My Files and click on the Sync icon in the top bar
    OneDrive - Sync
  • This will open OneDrive with the username already filled in
  • Complete the login process and confirm using the existing OneDrive folder.

It is possible that this could work without re-installing OneDrive, but I didn't have a chance to try this.

March 2023
Windows 10 / 11
OneDrive for Windows
Microsoft Office 365

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