A user cannot open OneDrive from Start Menu. OneDrive simply doesn't open with no warnings or errors. Reinstalling OneDrive doesn't fix the issue.




After a short investigation, I found that OneDrive was disabled on the computer via Group Policy:

  • Policy "Prevent the usage of OneDrive for file storage" was set to Enabled in Computer Configuration > Administrative Templates > Windows Components > OneDrive

To fix the issue, I had to set the policy to Not Configured (or Disabled).

An alternative method is to check the registry key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive. 
If DisableFileSyncNGSC key exists and is set to 1, OneDrive won't work. Set it to 0 or delete it completely.


February 2023
Windows 10 (22H2)
Microsoft OneDrive

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