Issue
A user cannot open OneDrive from Start Menu. OneDrive simply doesn't open with no warnings or errors. Reinstalling OneDrive doesn't fix the issue.
Resolution
After a short investigation, I found that OneDrive was disabled on the computer via Group Policy:
- Policy "Prevent the usage of OneDrive for file storage" was set to Enabled in Computer Configuration > Administrative Templates > Windows Components > OneDrive
To fix the issue, I had to set the policy to Not Configured (or Disabled).
An alternative method is to check the registry key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive.
If DisableFileSyncNGSC key exists and is set to 1, OneDrive won't work. Set it to 0 or delete it completely.
February 2023
Windows 10 (22H2)
Microsoft OneDrive
