MS Office 2016 shows the error below when trying to open some hyperlinks in Word documents.

Cannot download the information you requested

Unable to open Cannot download the information you requested.


The issue doesn't affect the latest versions of MS Office 365. To resolve this for MS Office 2016 / 2019, make the following registry change:

  • Open regedit.exe
  • Navigate to:
    • In case of 32bit version of MS Office on 64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet
    • Otherwise: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0\Common\Internet
    • If any of the keys in the above path don't exist, create them.
  • Create a DWORD entry with the name: ForceShellExecute and the value of 1

November 2022
Windows 10 Pro
MS Office 2016

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