Brother MFC-7360N not working over USB - This device cannot start


Brother MFC-7360N is not recognised when connected via USB. In Windows Device Manager it appears as a USB Compositive Device with an exclamation mark warning status:

Brother MFC-7360N - This device cannot start

USB Compositive Device
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.

After a bit of experimenting, it appeared that the printer worked fine on older laptops, but was not recognised by any of the more recent ones. They all were running up-to-date Windows 10, so the issue was most likely USB 3.0 incompatibility.


The issue was resolved by updating Brother MFC-7360N firmware.

Brother MFC-7360N Firmware Update Tool

June 2022
Brother MFC-7360N
Windows 10 Pro


No thoughts on “Brother MFC-7360N not working over USB - This device cannot start”

Leave your comment

In reply to Some User