- Emails sent to GoDaddy mailbox bounces back with error similar to this:
Delivery to the following recipient failed permanently:
Technical details of permanent failure:
- Outgoing emails working fine
- MX settings seem to be configured correctly, e.g:
Godaddy owns datacentres in US and Europe. Your email MX records depend on which datacentre your mailbox is hosted in. You can find whether you are on US or Europe datacentre in GoDaddy control panel My Account > Email
In the example below, first mailbox is hosted in US, others in Europe (EU)
US and EU datacentres require different MX records:
If your domain uses incorrect MX records (i.e. mailbox is hosted in EU, but MX records points to US servers) emails will be rejected with the above error.
GoDaddy decides which datacentre your mailbox should be hosted on during the ordering process based on your location. However, default MX records seem to always set to point to the US servers. Hence, if you are based in Europe and bough a new domain with free mailbox, your incoming emails will be rejected until you change domain MX records to:
To change MX records:
- go to My Account > Domains > click on Launch next to your domain name.
- In Domain Details screen click Launch under DNS Manager
- Change MX (Mail Exchanger) records and click Save Zone File
It can take couple of hours until your changes take affect.