Emails to GoDaddy mailbox fail with error 550 5.1.0 Address rejected

Problem

  • Emails sent to GoDaddy mailbox bounces back with error similar to this:
    Delivery to the following recipient failed permanently:
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected This email address is being protected from spambots. You need JavaScript enabled to view it. (state 14).
  • Outgoing emails working fine
  • MX settings seem to be configured correctly, e.g:
    MX         mailstore1.secureserver.net
    MX         smtp.secureserver.net

Cause:

Godaddy owns datacentres in US and Europe. Your email MX records depend on which datacentre your mailbox is hosted in. You can find whether you are on US or Europe datacentre in GoDaddy control panel My Account > Email

In the example below, first mailbox is hosted in US, others in Europe (EU)

GoDaddy My Account > Email

US and EU datacentres require different MX records:

US Datacentres:
MX         mailstore1.secureserver.net
MX         smtp.secureserver.net

EU Datacentres:
MX         mailstore1.europe.secureserver.net
MX         smtp.europe.secureserver.net

If your domain uses incorrect MX records (i.e. mailbox is hosted in EU, but MX records points to US servers) emails will be rejected with the above error.

GoDaddy decides which datacentre your mailbox should be hosted on during the ordering process based on your location. However, default MX records seem to always set to point to the US servers. Hence, if you are based in Europe and bough a new domain with free mailbox, your incoming emails will be rejected until you change domain MX records to:
mailstore1.europe.secureserver.net
smtp.europe.secureserver.net

Resolution:

To change MX records:

  • go to My Account > Domains > click on Launch next to your domain name.
  • In Domain Details screen click Launch under DNS Manager
  • Change MX (Mail Exchanger) records and click Save Zone File

GoDaddy MX (Mail Exchanger)

It can take couple of hours until your changes take affect.

Comments  

Gerry Blevins
# Gerry Blevins 2015-04-28 11:15
I know how to solve this issue and my problem was solved within an hour.

I have a client who was having issues with her email thru godaddy and she uses their shared hosting. She was getting the 552 error which says inside the email spam or virus in the email. Turned out the site was infected with malware and it was sending spam mails. In order to get off that blacklist you have to use third party malware detectors. The one that's recommended is this one.

https://sitecheck.sucuri.net/

Once you get a clean bill of health thru there then you head over to cloudmark.com who handles all these stupid email rejections to get off their blacklist. What you do is hit the contact page. Then you'll see a part for removals. Click that and fill out the form. Once I did that the site was removed within minutes by a representative there and boom, email can be sent again.
Gerry Blevins
# Gerry Blevins 2015-04-28 11:18
You also want to enter the IP number of the EMAIL server. Not your webhosting IP or your personal email. You'll find the email IP inside the rejection email and you have to copy and past that 550 / 552 response in exactly as it is in the email for the form to accept it.
urcqatar
# urcqatar 2015-03-27 10:36
still permanently failes all mails to info@urcqatar.com
Happy
# Happy 2014-05-15 14:05
Thank you! I spent 3 hours trying to figure what was wrong with my MX records.

Cant understand why godaddy still uses US as defaults even if hosting is in europe.
Yf Chong
-2 # Yf Chong 2013-12-03 03:00
Dear Sir,


Good morning to you.
Please be inform you that this domain name www.dperfect.com had been terminated.
Yesterday I'm received a massage from my Bank is notice that you are charging me 10 USD and direct debit from my credit card.
With is I totally disagree.

Kindly withdraw it (10USD) from my from my bank account. I'll very appreciate if you really look into it.

Thank you.

Have a nice day.


Regards,
Yf Chong
admin
+5 # admin 2013-12-03 08:42
I'm not sure why you are posting this here. You should contact GoDaddy.

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