123-Reg - DNS record not available

Issue

.co.uk domain transferred to 123-Reg from another domain registrar. The transfer has successfully completed and the domain now appears in the 123-Reg control panel. However, every time trying to get into Manage your DNS section of the portal produces the following error:

123-Reg - Manage your DNS

DNS Record not available

Error!
DNS record not available
The domain you have submitted is not available in your account, please try again.

Resolution

The issue seems to affect some .co.uk domains transferred to 123-Reg. According to the 123-Reg support staff, the issue is some sort of a bug and happens "randomly". The only way to resolve it is to contact 123-Reg support. It only takes them a few seconds to fix this on their end.

May 2021
123-Reg

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