Issue QuickBooks Desktop Pro 2021 software installed on Windows 10 Pro PC cannot be activated. The software accepts the License and Product codes, but online activation fails with the error below. You’ll need to update your software to access your Intuit Account here. Learn how. The software is actually up to date, there is nothing…

Issue Office 365 email account suddenly stopped working in MS Outlook (desktop app). The user got a prompt to re-enter their password. After entering the correct password, the following error came up: Something went wrongYour computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.Error code:…

Issue   Apple Magic Mouse connected to Windows PC operates normally, except from scrolling via its touch surface.

Issue MS Office 2016 shows the error below when trying to open some hyperlinks in Word documents. Unable to open https://dropbox.com/…… Cannot download the information you requested.

Issue A user protected a single sheet inside Excel .xlsx file and forgot the password. There are multiple ways to unprotect sheets without the password, below is just one of them. Please be aware this will not work if the whole Excel file is protected from opening (encrypted).

A user is complaining that emails are missing from some folders in his secondary mailbox. The mailbox in question is another user’s Office 365 mailbox attached via auto-mapping (by giving the first user full access permissions). After a quick check, all affected folders appeared to have a “Filter applied” label showing in the bottom left…

Issue Windows 11 upgrade initiated via Windows Updates gets stuck in the “downloading…” stage, and always on 8%. Rebooting the PC and restarting the update does not help, it starts downloading from 0, and gets stuck again at 8%.

Issue MS Office 365 Outlook with Exchange Office 365 account crashes when trying to open a shared or other user’s calendar. Outlook closes and restarts with the following error logged in Windows Application Logs. Event ID: 1000Level: ErrorDescription:Faulting application name: OUTLOOK.EXE, version: 16.0.15427.20210, time stamp: 0x62ed4990Faulting module name: OUTLOOK.EXE, version: 16.0.15427.20210, timestamp: 0x62ed4990Exception code: 0xc0000005Fault…

Windows Phone Link app is not uninstallable via normal Settings or Start Menu UI. However, it’s very easy to remove using a single-line PowerShell command.

Issue WiFi does not work on Lenovo IdeaPad 330S Windows 10 laptop. Windows Settings has no WiFi options listed as if the PC didn’t have a WiFi adapter. Device Manager, however, shows that the WiF adapter is installed and working correctly. Trying to add an external WiFi dongle does not help – drivers get automatically…

Issue Capture One Pro 8 crashes on start with the following error: Fatal ErrorAn unknown error occurred.The application was unable to gather information about the error.System.NullReferenceException: Object reference not set to an instance of an object. at Pl.Cl.Program.Main()System.ArgumentNullException: Value cannot be null. Parameter name: path1 at System.IO.Path.Combine(String path1, String path2)at P1.C1.Framework.CrashHandhng.CrashDetectionAndAnalysis. GetFileToDeleteTolndicateTheCrashReporterHasRun()at P1.C1.Utilities.ExceptionHandler.HandleExceptionThreadFunc() The issue affects Windows 10 Anniversary…