Issue After upgrading Dell Optiplex 780 PC (Intel Core2 Duo E7500 with Intel Q45/Q43 graphics chipset) to Windows 10 it’s no longer possible to set the monitor to its native 1920 x 1080 resolution. Maximum allowed resolution is listed as 1600 x 1200.

When Google Picasa is running it will intercept any screenshots you take and automatically save them in C:\Users\<username>\Pictures\Picasa\Screen Captures folder. There doesn’t seem to be any UI setting that would disable this often unwanted feature. Luckily there is a workaround. All you need to do is remove access to this folder from all users and groups (even yourself). Once…

To transfer all your VPN connections from one Windows 10 PC to another simply copy the following file: C:\Users\<username>\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk. This will not transfer VPN authentication credentials so you will need to enter these manually.

Issue Users on one particular PC cannot download any PDF files from the Internet. After the download is completed Google Chrome immediately shows error “Failed – Virus scan failed“. Microsoft Edge shows error “<filename> contained a virus and was deleted“. The same PDFs opened locally or from the network open fine, the issue only occurs when…

Issue Sophos Central web console reports a PC with medium severity alert “Malware or potentially unwanted applications in quarantine“. The potentially unwanted application (PUA) in question has been since added to the global Sophos whitelist is no longer triggering any new alerts. However, this particular alert got stuck and can not be cleared using normal methods.

Issue Open VPN GUI client connects to the Open VPN server, the user can successfully open server shares and browse folders but trying to open or transfer any file fails (connection times out). No errors or warnings were present in OpenVPN logs. The issue was only affecting one particular user and only when he was working…

Windows 10 VPN connection are listed in order how they were added which can get quite disorganised with a large number of VPN connections. This affects VPN connection list found in Settings > Network & Internet > VPN and one shown after clicking the Network icon in the Windows taskbar.

Issue Paste Options feature doesn’t work on Microsoft Office (Word and Outlook). Enabling or disabling the feature in Word Options (Advanced > Cut, copy, and paste > Show Paste Options button when content is pasted) doesn’t make any difference.

Issue Google Calendar added to Outlook as a Read-Only iCal Internet Calendar produces below sync warnings. Task “Internet Calendar Subscriptions” reported error (0x0004002B) : Outlook cannot parse the property ‘TRIGGER’, near line 308. The property is being ignored.

Issue Windows 10 update KB4023057 fails to install with error: 0x80070643 Updates FailedThere were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) – Error 0x80070643

Issue Cannot add any shared mailboxes is MS Outlook 2019 (Office 365) because Add button is greyed out (File > Account Settings > Change > More Settings > Advanced > Open these additional mailboxes)