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Category: Other

  • Brother MFC-L2710DW printer – change interface language

    Issue Brother MFC-L2710DW printer purchased in Italy and user can’t find a way to change printer menu language from Italian to English. According to the Brother support website, language can be changed in Menu > Initial Setup > Local Language. However, this printer does not have a Local Language option in the Initial Setup.

  • Bitdefender blocked this page – PrivacyThreat.PasswordStealer.HTTP

    Issue Bitdefender Endpoint Security blocks a website when users try to submit login information (username and password) via (insecure) HTTP protocol. Bitdefender Endpoint Security Tools blocked this pageThe page you are trying to access contains a malicious attack attempt.Detected attack: PrivacyThreat.PasswordStealer.HTTPAccess from your browser has been blocked.

  • Brother ADS-1700W Scanner – Server Time Out

    Issue Brother ADS-1700W document scanner does not reliably scan to a network share (hosted on Synology DiskStation NAS). Around 50% of the time the scan fails with the following error: Server Time OutYou can check server settings using the Web Based Management by typing this machine’s IP address into your web browser’s address bar.

  • Hikvision DVR Web GUI – Downloaded videos and snapshots missing

    Issue Videos and snapshots downloaded from Hikvision DS-7604NI DVR cannot be located in the locations specified in DVR Web GUI Settings. The files seemingly download successfully, there is even a pop-up showing where the file was supposedly saved. But in reality, the files are not there. There is not even a folder called “Web” in the user…

  • Office 365 Compliance Content Search – You can’t preview search results…

    Issue Office 365 global administrator can set up and run a content search in Office 365 Compliance Admin centre, but can’t preview or download the search results. The following error is displayed when trying to preview the results: You can’t preview search results because you’re not assigned the Preview role. If you’re a member of the…

  • Samsung TV + Chromecast with Google TV = No HDMI Signal

    Issue Samsung Smart TV (UE40H6400) with Google TV Chromecast (2020) connected. When the TV is switched off and then switched back on, it shows No Signal on the HDMI port to which Google TV Chromecast is connected (I tried different HDMI ports). No SignalHDMI3(1) Check the cable connections and the settings of your source device.(2) Press Source…

  • Office 365 – The command you tried to run isn’t currently allowed in your organization

    Issue Trying to update the default Anti-spam inbound policy in Office 365 Security Admin Centre (Defender). The following error message is displayed when trying to save changes: Client ErrorThe command you tried to run isn’t currently allowed in your organization. To run this command, you first need to run the command: Enable-OrganizationCustomization.

  • Can’t access SharePoint site – ERR_INVALID_RESPONSE

    Issue One of the Sharepoint sites hosted on Office 365 suddenly became unavailable. When browsing to the site in Microsoft Edge, the following error is displayed: Hmmm… can’t reach this pageIt looks like the webpage at https://company-name.sharepoint.com/sites/Sales might be having issues or it may have moved permanently to a new web address.ERR_INVALID_RESPONSE

  • Can’t download .exe files from a web server – 403 Forbidden nginx

    Issue Cannot download .exe files from a WordPress website hosted on the Plesk Obsidian platform. Instead of downloading the file, the following error is displayed: 403 Forbidden nginx

  • Can’t update Joomla – Infinite loop detected. File Checksum Failed

    Issue Cannot update Joomla 3.x. An update fails with the following messages: ERROR:Could not open archive part file …/path/to/tmp/…Joomla_3.10.1-Stable-Update_Package.zip for reading. Check that the file exists, is readable by the web server and is not in a directory made out of reach by chroot, open_basedir restrictions or any other restriction put in place by your…

  • Office 365 – disappearing incoming emails (sent to quarantine)

    Issue Users reporting that some incoming emails sent to their Office 365 mailboxes never reach them and don’t even appear in Junk Mail folders. Resolution A quick Office 365 message trace revealed that emails in question were sent to Office 365 Quarantine. The quarantine can be accessed here and an admin can preview, download, or…

  • 123-Reg – DNS record not available

    Issue .co.uk domain transferred to 123-Reg from another domain registrar. The transfer has successfully completed and the domain now appears in the 123-Reg control panel. However, every time trying to get into Manage your DNS section of the portal produces the following error: Error!DNS record not availableThe domain you have submitted is not available in…