Issue

Configuring Office 365 / Exchange Online email account for a user on Microsoft Outlook 2010 (Windows 7 PC). First step Outlook auto-configuration would succeed:

Outlook 2010 - Add new account

Your Email account us successfully configured. 

But after restarting Microsoft Outlook, user would get a password prompt which would not accept the correct user's Office 365 password.

Windows Security - Password Prompt

Configuring email account manually would not work either.

Resolution

Issue was resolved by installing MS Office 2010 Service Pack 2.

Office 365
Exchange Online
MS Outlook 2010
Windows 7

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