Invenias - Invalid identity token

Issue

A user can no longer login into his Invenias X account. Logging in via a web browser ends up with webpage perpetually loading. Logging in via Outlook plugin fails with "Invalid Identity Token" error.

 Invenias - Invalid identity token

Resolution

The issue was caused by an incorrect time zone on the user's laptop. Changing the time zone and adjusting the time accordingly fixed the issue.

Invenias X
Microsoft Outlook 2019
Windows 10 Pro

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