Export emails from Gmail for Work - downloading your data is disabled

Issue

A user is getting error when trying to export his emails via Google "Download you Data" feature. My Account > Personal Info and Privacy > Control your Content > Create Archive.

Downloading your data is disabled.
Downloading your data has been disabled for your account or organization by your domain administrator.

 

Resolution

  • Login to your Google for Work account with administrator account (in my case it was the same user)
  • Navigate to Admin Console > Apps > Additional Google Services and Enable Google Takeout service

    It can take couple of minutes for the change to take effect.
  • Login with user account that needs emails to be exported and navigate back to My Account > Personal Info and Privacy > Control your Content > Create Archive (or just straight to https://takeout.google.com/settings/takeout)
  • Disable all services except Mail, select labels to be exported and complete the wizard

May 2016
Gmail for Word (Google Apps for Business)

 



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